Frequently Asked Questions

Simply hit the Book Now button on any tour page. Group tour bookings are confirmed instantly. For private charters, reach out via the inquiry form, phone, or email at info@promare.hr — we'll confirm as soon as we've agreed on the details.

We recommend booking 5–7 days in advance to secure your preferred date, especially during peak season in July and August. Last-minute bookings are sometimes possible — just reach out directly and we'll check availability for you.

For group tours a deposit is usually required to confirm your spot. Private charters typically require a 30% deposit at booking, with the remainder due on departure day. We'll confirm the exact terms when you book.

For group tours, cancellations made more than 24 hours before departure receive a full refund. For private charters, we require cancellation at least 72 hours in advance for a full refund. Cancellations made after these deadlines are non-refundable, except in cases where our team deems sea conditions unsafe — in which case a full refund or reschedule is always offered.

PROMARE tours depart from Makarska harbour (Riva) and Živogošće, both easy to reach by car or on foot. Pickup options are also available along the Makarska Riviera, Split, Hvar, and Brač.

Yes, children are very welcome. Life jackets in all sizes are provided on board. On private tours, children of all ages are welcome. For group tours, children must be at least 4 years old. For families with young children, we recommend our calmer routes.

Sunscreen, sunglasses, a towel, swimwear, and non-slip footwear. Snorkelling equipment is included on most tours. A light jacket is a good idea for early morning or evening departures, and a change of clothes if you're planning a town visit along the way.

Yes. You're welcome to bring your own food and drinks. We also include refreshments on most tours. Alcoholic beverages can be pre-ordered for private charters.

Your safety is our absolute priority. If sea conditions are unsafe, we will reschedule your tour to the next available date or issue a full refund. We monitor forecasts daily and will notify you as early as possible — usually the evening before.

All PROMARE skippers hold valid Croatian maritime licences and have years of experience navigating the Dalmatian coast. Safety briefings are given before every departure.

Every vessel is equipped with life jackets (all sizes), fire extinguisher, first aid kit, flares, VHF radio, and GPS navigation. All boats are regularly inspected and certified.

Absolutely. Our published private tour routes are suggestions. You can mix destinations, add stops, or create a completely custom route. Just let us know what you have in mind when you inquire.

Absolutely — we love making special moments memorable on the water. We cater for birthday celebrations, marriage proposals, anniversary trips, bachelor and bachelorette parties, and corporate events. Decoration, catering, and music can all be arranged on request. Visit our Special Events page or get in touch to start planning.

Our private charters accommodate from 1 to 12 guests depending on the vessel. For larger groups, we can arrange multiple boats. Get in touch and we'll find the best setup for your group.